Commercial Account Executive, Install Base

About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience. Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. About the Role: As an Account Executive on the Commercial Install Base team, you will own and grow a portfolio of existing Vercel customers. You will lead the full commercial relationship across your accounts, including account strategy, pipeline generation, expansion, renewal, and retention. You will partner with developers, engineering leaders, product teams, executives, and procurement stakeholders to understand what customers are building and connect Vercel to meaningful technical and business outcomes. This is a strategic hunting role within our existing customer base. You will use product adoption, usage signals, company priorities, and thoughtful account research to develop hypotheses, create new conversations, and uncover expansion opportunities. You will also quarterback the broader Vercel team, bringing together Solutions Engineering, Developer Success, Product, and other partners to remove barriers and drive customer outcomes. Success requires commercial judgment, technical curiosity, disciplined execution, and the ability to create momentum when the path forward is not obvious. What You Will Do: Own the commercial strategy, retention, and growth of a portfolio of existing Vercel customers. Build account plans that identify customer priorities, key stakeholders, current workloads, risks, whitespace, and expansion opportunities. Generate pipeline through proactive prospecting, multi-threading, product usage signals, and thoughtful account research. Build trusted relationships with developers, engineering leaders, executives, procurement partners, and other key stakeholders. Run end-to-end renewal and expansion cycles, including discovery, qualification, technical evaluation, negotiation, and close. Identify customer risk early and develop clear plans to protect recurring revenue. Connect Vercel’s platform to measurable outcomes such as faster product delivery, improved performance, stronger reliability, increased conversion, and greater developer productivity. Partner with Solutions Architects to understand customer architecture, uncover new workloads, and guide technical evaluations. Mobilize Developer Success, Product, Marketing, and executive resources at the right moments to advance customer outcomes. Maintain accurate forecasts, opportunity plans, renewal timelines, and customer context in Vercel’s systems. Use AI, automation, and repeatable workflows to improve account research, prioritization, and execution. Share successful plays, customer insights, and market feedback to help the team improve. About You: We are looking for a commercially driven Account Executive who combines strong sales fundamentals with technical curiosity and a commitment to customer outcomes. In practice, this looks like someone who: Has a history of achieving revenue targets through pipeline generation, opportunity management, negotiation, and closing. Has experience owning and growing existing customer relationships, including renewals and expansion. Proactively creates pipeline rather than relying primarily on inbound demand. Can develop a point of view on an account and turn thoughtful hypotheses into customer conversations. Builds credibility with technical, executive, and commercial stakeholders. Learns complex products quickly and is curious about how modern web and AI applications are built and scaled. Can translate technical capabilities into clear business value. Is comfortable navigating ambiguity, complex organizations, and multi-sta