Enterprise Customer Success Director

We are Vitesse – the treasury and payment partner of choice for insurance. Your next adventure awaits! Join the team who are redefining the payments space. About Us At Vitesse, we're more than just a payments platform – we're the trusted financial infrastructure connecting the global insurance ecosystem. Tailor-made for insurers, brokers, MGAs, and TPAs, our unified platform optimises claims funds, enables real-time global payments, and delivers full financial control. Our impact is real: over $20 billion in payments across 200+ countries, hundreds of millions returned to insurers’ balance sheets, and counting. We’re licensed in the UK (FCA), Europe (DNB), and New York (NYDFS), with over 260 amazing colleagues worldwide. With $93 million recently raised in Series C funding from KKR, our journey is just beginning, and our ambitions are sky-high. Headquartered in the heart of London and expanding across Europe and the US, Vitesse is where your ideas power tomorrow’s insurance solutions. Are you ready to make a difference? You're in the right place. The Current Team and Our Mission Customer Success at Vitesse is still taking shape, giving you the opportunity to influence how we work with Enterprise customers. Our Enterprise team works with some of Vitesse’s largest and most complex customers across the carrier, TPA and MGA markets. These organisations often have multiple stakeholder groups, complex operating models and legacy systems. Helping them realise value and grow their use of Vitesse calls for trusted executive relationships, a clear understanding of their priorities and close coordination across Vitesse. This is a hands-on, senior individual-contributor role for someone who enjoys solving complex customer problems and turning insight into measurable outcomes. Your ideas will matter, and your impact will be visible. The Role Reporting to the Enterprise Customer Success Lead, you’ll be a senior individual contributor responsible for a small portfolio of strategic Enterprise accounts. You’ll build trusted relationships from operational teams through to executives, help customers realise measurable value and identify opportunities to grow Vitesse’s role in their treasury and payment activity. You’ll work across Vitesse to bring the right expertise to customer priorities, manage risks and keep agreed outcomes on track. Success will be reflected in customer health and growth in balances, payment accounts, participant connections and Vitesse’s share of customer payment activity. Core Responsibilities Own strategic Enterprise customer relationships and build trusted connections with operational, technical and executive stakeholders. Develop and maintain Customer Success Plans tied to customer priorities, with clear measures of value, regular reviews and agreed next steps. Help customers realise value from Vitesse and use effective discovery to identify opportunities to grow its role across their treasury and payment activity. Map stakeholder groups, understand customer decision-making and maintain alignment across complex organisations. Identify risks and barriers early, and coordinate with customer and Vitesse teams to resolve issues and keep agreed outcomes on track. Partner with Sales to identify and qualify expansion opportunities, maintaining clear account plans and handovers. Represent customer needs in discussions with Product, Onboarding, Operations, Support, Data and Pre-Sales, and bring actionable feedback back to customers. Why Join Us? Vitesse is a high-growth business with a strong, open and positive culture. We combine the energy of a scale-up with a proven platform and a significant opportunity in insurance payments. As Enterprise Customer Success Director, you’ll work with some of Vitesse’s largest and most strategically important customers. You’ll help them realise more value from Vitesse, deepen our role in their payment operations and strengthen the connections across