Product Manager - Internal Tools and AI

Our mission We're making Africa the first cashless continent. In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast. Our goal is to make Africa the first cashless continent and that's where you come in... How you'll help us achieve it Every promise our products make to a user or merchant is kept by an internal team somewhere in the company. When those teams can organise their work, adapt quickly and stay focused, Wave moves fast; when they can't, the company slows down and customers feel it. When we were smaller, organizing work didn't take much more than a quick spreadsheet but that breaks at scale. Wave is now the largest financial institution in Senegal, Côte d'Ivoire, and the Gambia. We work with millions of users every month, employ thousands of people, and are growing rapidly. Similar processes now run in a dozen countries, but each team has built its own version, either because they don't know a better one exists or because setting it up well is harder than it should be. AI has made this both better and worse: anyone can now build a workflow in an hour, but many aren't secure, won't scale, cost too much, or automate a process that should have been simplified first. Your job is to think from first principles about how work at Wave should run, give people a consistent and safe way to improve their own workflows, and make the common ones easy to adopt. We're looking for a product manager who gets a kick out of figuring out how work should actually flow, and who doesn't much care whether the answer is a tool we build, a workflow in something we already pay for, or no tool at all. Someone who enjoys getting into the weeds with operations teams and who turns what they learn there into playbooks and building blocks every team can use. In this role, you'll... Own how Wave's general work tools get used. You're accountable for tools like Slack, Monday, and AI serving teams well. You work with the People team and other stakeholders to make sure they're set up so that organizing work or finding an answer is easy from day one. You help us make the right calls on major vendor decisions using what you've seen first-hand from users. Help operations teams use AI efficiently and safely. You find the use cases where it truly saves teams time and turn those into shared skills, bots, and templates others can pick up in minutes. You build with these tools every day and teach teams to build in a secure and affordable way. Care about the person, but solve for the company. There are far more problems than you can take on, so you pick the ones that help the most teams. You turn each solution into a playbook, template, or building block, and work through champions in every team to carry it forward. Make sure each problem gets solved the right way. You're the expert on how people organize work in general, but behind every workflow sits domain context, constraints, and sometimes a product tool that already fits. You work with the leaders and PMs in that domain to decide whether a process should be simplified, automated, or shouldn't exist at all. Build the team this work needs, starting with you. In your first few months you'll spend much of your