Associate, Physical Security

Build something people love Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $155 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada. We're proud of what we've built — and we're just getting started. Read our Culture Manual and learn more about how we work . About the Team The Corporate Physical Security and Protective Services team sits within Wealthsimple's Regulatory division. We keep our people, offices, and visitors safe — from access control and our on-site guard program to emergency preparedness, investigations, and executive protection. We're a small team that works closely with Workplace Operations, building management, and partners across the company, and we're focused on building a security program that gets ahead of problems instead of just reacting to them. If you take safety seriously and want to help shape a strong security culture at a fast-moving fintech, you'll fit right in. About the role Reporting to the Senior Manager, Corporate Physical Security & Protective Services, you'll be the face of security in our Toronto office — the first person employees, visitors, and guards turn to when something comes up. This role exists to give our team more room to build: you'll own how we respond day to day in the office, and lead the security awareness program that helps everyone at Wealthsimple understand their part in keeping each other safe. Please note, this role is based in our Toronto office 5 days/week and is not eligible for remote work. What you'll do Serve as the first point of contact for security in the office, handling visitor management, temporary badging, and in-person concerns from employees and visitors Lead content creation and day-to-day delivery of our security awareness program, including training on badging, visitor management, and emergency procedures Respond to security incidents and see each one through to resolution, documenting everything Investigate routine workplace incidents — like access violations, thefts, and disturbances — and escalate sensitive or high-risk matters Coordinate daily with on-site guards on coverage, post order compliance, and shift handovers, and report issues so they get addressed with our vendor Process access requests, badge issuance, and deactivations in our access control and video management systems, flagging anomalies and gaps as you find them Support our emergency preparedness program — floor warden coordination, drills, and tabletop exercises — and help draft security policies, procedures, and event risk assessments Assist with executive protection and travel security when needed, from logistics to travel monitoring Skills you bring 2+ years of experience in physical security, risk assessment, emergency response, customer-facing communications, or a related role Post-secondary education in security management, risk management, criminal justice, communications, or a related field, or equivalent professional experience Experience de-escalating tense situations with clients, visitors, or employees, with composure and discretion Clear, concise writing — you can produce incident reports, procedures, and advisories that people actually read Good judgment about what you can handle and what to escalate, and the ability to manage several priorities at once Nice to have Experience in fintech or financial services Hands-on experience with security and ticketing platforms like Genetec and Jira A valid First Aid and CPR certificate A PSP or CPP designation from ASIS, or progress toward one Interest in growing into executive protection or inte