Merchant Onboarding Specialist - Launcher

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Wolt is looking for a Merchant Onboarding Specialist to travel to restaurants to onboard them to our products and enhance the experience they have throughout their lifecycle on our platform. You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants. You will report to the Onboarding Lead for your geo within our Platform Operations organization. This position is partially remote, partially in-office, and largely travel-based as you will be regularly traveling to merchant sites in your region and across the country. What you’ll be doing Interface directly with merchant restaurants and work tirelessly to improve their experience You will be the main POC delivery, assembly and installation of our hardware products Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants Create, execute and update support material in collaboration with Wolt Support Perform a significant amount of hands-on and in-store work, training merchant staff on effectively using new platforms Create merchant training materials to encourage staff understanding and adoption Learn the ins-and-outs of Wolt software configuration and oversee the implementation of digital ordering and SaaS tools Work closely together with a 3PL logistics/assembly partner handling deliveries Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue Be able to achieve immediate results and adapt in an evolving work environment Look for ways to improve and want to shape the direction of the company Our humble expectations Bachelor’s degree or equivalent work experience You speak both German and English fluently 3+ years of work experience in operations or project management Able to complete tasks accurately, effectively and on time with superb attention to detail Excellent external and internal customer support skills Experience working successfully cross functionally with other departments Proactive by nature and most engaged when you are operating at the lowest level of detail Drivers licence and willingness to travel 50% of time What your typical work day might look like… Start of the week you sync with sales to get on track with latest signings Plan onboardings for the week and confirm dates and times together with the venue Ensure that hardware is delivered to the to-be onboarded venues in time Travel between venues, onboarding and troubleshooting if needed Manage hardware supply and ensure we have everything stocked Flag issues proactively, update onboarding documentation Work with product and support to share learnings What we offer 🌍 Independent work in a dynamic, international team 💙 Employee Assistance Programme - therapy and wellbeing % Discount on your Wolt orders 🏋️ My Clubs partnership with discounted rates for your monthly sports program 💻 Modern work equipment 🏡 Hybrid working 🙌🏼 Team building, sport and company events multiple times a year We offer an attractive salary starting at 57.904 € p.a. (40h/week) which is adjusted and