Director, Client Services

About WPP Media WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.  WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working. For more information, visit wppmedia.com . 3374 - Director, Client Services - UK Role Summary and Impact Business Directors support the Client Director in the leadership of an account and the campaign delivery process and is a focal point of contact for senior clients. With previous proven and demonstrable experience and success at atleast an Account Director level, success in this role is measured through the lens of: best in class work, a delighted client, happy and motivated internal teams, profitable revenue for the agency, and account growth. Business Directors will use their developed leadership skills to lead and develop their teams. Google via WPP Made For Google - A little about us : Made For Google (MFG) is a bespoke media team for Google. We are made up of best in class digital, offline, and integrated media experts who work together to enhance media’s contribution to Google’s business. We are a united, diverse team driven by a spirit of curiosity. Committed to pioneering solutions that surpass industry standards, we aim to drive excellence, support a fulfilled team, and exceed expectations while fostering growth and positive impact. About the Client Services team The Client Services team is responsible for creating the conditions by which our clients love our work. We do this by building trust and exerting influence through deeper, more strategic relationships with our clients, and by driving, leading and owning the campaign delivery process. We also foster a culture of support and encouragement internally. Essential Functions/Responsibilities: Client Satisfaction - Point of contact for clients ensuring client satisfaction is maintained throughout the campaign lifecycle and beyond - Develops and maintains a working-level understanding of assigned client’s industries, company culture, and products/services - Supports the wider team in delivering an exceptional client experience during every agency interaction - Seeks opportunities to delight clients and strives to elevate all client relationships to trusted partner status - Ensures client expectations across the account are clear and defined, including frequency of status updates and milestone reviews - Assists in managing total client satisfaction, identifying any issues or barriers and escalating as necessary - Responsible for the Deliverables Register ensuring all required individual deliverable scores are recorded and communicated accordingly Team Happiness - Ensures that the wider team feel invested in, engaged with, cared for and are motivated to deliver their best work - Provides timely and actionable feedback to the team to aid in their development - Ensures the fun and support is brought into the day-to-day life on the account - Proactively contributes to the Essence culture including mentorship to individuals both inside and outside their team - Provide awareness and recognition for jobs well done Work Quality and Innovation - Engages with clients to define Actionable Briefs for tier 1 campaigns whilst maintaining oversight of the Actionable Briefs for tier 2 and tier 3 campaigns. - Interrogates the work and client deliverables on tier 1 briefs on behalf of the client to ensure they exceed expectations. - Provides campaign and project management leadership during the campaign lifecycle to ensure on time and on brief deliver